1. Service Basic Principle
We always adhere to the principles of fairness, standardization, efficiency and transparency in after-sales return services. We strictly distinguish product inherent quality problems and human damage problems, provide targeted return solutions for different product conditions, and fully protect users’ legitimate after-sales rights and interests.
2. Valid Return Scope
Within the official specified service period, products with inherent quality defects, abnormal functional operation, inconsistent product description, missing factory accessories and other non-human original problems are all within the valid return service scope.
3. Return Acceptance Criteria
The returned product shall have complete original packaging and supporting accessories, intact appearance and performance, no artificial transformation and damage, and no obvious use traces that affect secondary sales. Only products that meet all the above criteria can be accepted for return processing.
4. Refund Settlement Mechanism
For orders that pass the return review, we will settle the refund according to the actual payment amount of the user. The refund path is consistent with the original payment channel, and the whole process is automated and standardized without manual arbitrary deduction.
5. Service Exclusion Rules
All product failures and damages caused by personal improper operation, private disassembly and modification, external force damage and other subjective behaviors, as well as overdue return applications, will not be accepted for after-sales return and refund services.