Return Eligibility
At Imbosomentertain, we accept returns for most items within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags and accessories included. Proof of purchase is required — please keep your order confirmation email or receipt handy. Returns are reviewed on a case-by-case basis, and eligibility may vary depending on product type, condition, and reason for return.
Non-returnable Items or Situations
Certain items are not eligible for return due to hygiene, safety, or licensing considerations. This includes digital products, personalized or custom-made items, opened software, and products explicitly marked as final sale at checkout. Additionally, returns initiated after the 30-day window, items without proof of purchase, or goods damaged due to misuse or improper handling will not qualify. If promotional items were included with your order, they may need to be returned alongside the main item — otherwise, the refund amount may be adjusted accordingly.
Refund Process
Once we receive and inspect your returned item, we’ll process your refund within 7 business days. Refunds are issued to the original payment method used for the purchase — whether that’s a credit card, debit card, or electronic wallet. Please allow additional time for your financial institution to reflect the credit, as processing times may vary. You’ll receive an email notification once your refund has been processed and the amount has been credited.
Late or Missing Refunds
If you haven’t received your refund within 7 business days after we confirm receipt of your return, please check your bank or card statement for pending transactions. Delays can occur due to processing cycles at your financial institution. If more than 10 business days have passed since our confirmation email and the refund still hasn’t appeared, contact our support team with your order number and return tracking details so we can investigate promptly.
Exchange Requests
We aim to accommodate exchange requests where possible — particularly for reasons such as incorrect size, color, or minor fit concerns — subject to inventory availability and product eligibility. Exchanges are handled on a case-by-case basis and are not guaranteed for all items. If an exchange is approved, we’ll ship the replacement item once the original is received and inspected. Please note: exchanges do not extend the original return window, and shipping costs for exchanges follow the same guidelines as standard returns.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item shipped). We recommend using a trackable shipping service and retaining your shipping receipt, especially for higher-value packages (e.g., those valued at $75 USD or more). While we do not require insurance, we advise considering it for valuable items. If your return qualifies for a prepaid label or shipping reimbursement, we’ll notify you via email after reviewing your request.
Contact Information
For any questions about returns, refunds, or exchanges, feel free to reach out to our support team at [email protected]. Be sure to include your order number and a brief description of your request. You can also visit our website at www.imbosomentertain.com for updates and self-service options. If you need a return address, please email us — we’ll provide the appropriate location based on your region and order details.